Well, looks like I was wrong about Clook in my last post.

After getting a very nice and concerned e-mail from Jim at Clook (on a weekend day too) I decided to go off and investigate the incident further. The kind of incompetence I’d thought had happened just didn’t sound like this organisation I thought was so rubbish. He even avoided doing that dreadful public damage management type comment post and sent me a message privately.

Now, for those of you who don’t know - my other half looks after all things web design, updating, and product feed related for me (Yeah, you know what’s coming next don’t you?). When I initially asked him about updates he 100% guaranteed me he’d uploaded nothing during the entirety of July and showed me the link file version he had on his machine. It was a completely different size to the one on the server. There was also the fact more than one site had been hit by this malaise.

So, after the e-mail from Jim, I go off and check my other half’s machine. What do I find? Yep, the site files were altered on days that match the alleged Clook disaster. When I enquired of this he sort of got this funny look on his face. I don’t know if any of you readers have ever caught your kids out stealing from the fridge at 3am? It was that kind of look. “Oh THAT site alteration.” He says.

The next part of the exchange has been censored for reasons of public decency.

So. I am very, very sorry Clook Internet and Jim. You are wonderful. Beautiful even. Nay, you are the very best web host that has ever graced the face of this planet. You would never overwrite someone’s files, nor perform any kind of server maintenance without informing clients. This is why you are not currently in the kitchen cooking me a very nice dinner with a decidedly hangdog expression on your face contemplating spending the rest of your luxurious world trip on various hotel balconies.

So in the vein of the last post…

What Has Kirsty’s Other Half Learned?

- The reasons Scottish people are renowned for their firey tempers.
- Always check your site is completely OK after ANY uploads (something I’d already told him!)
- It’s a really good idea to give Kirsty accurate information before she goes nuts and posts abuse (that should have been directed at him) about a company on her blog.
- Check your site twice after any update.

So once again, if you are with Clook Internet… stay with Clook Internet. Nay, spend more money secure in the knowledge that they are not related in any way to the Dukes Of Hazzard.

I’ll let you all know when my fella has cooked me enough dinners to cover the lost commissions and when he’s allowed to sleep indoors again.