I think I would have worked on a few of the accounts that all are likely to have joined.Its been over a year since I have left, but still keep in contact with a few up there. I can say that the below link does seem pretty up to date.
http://hst.tradedoubler.com/file/20649/uk/publisher-services/contactAM.html

One thing to keep in mind, is that TD have a dedicated publisher team. I personally think forming relationships with these managers would be a great start.

I may sound bias being ex TD, must say that i do know some people at AW as well. However think TD is a pretty good solid network with huge potential, its a matter of experience and understanding all networks are different, run differently and both have their positives and unfortunately negatives. I personally think success is in a balance for any affiliate and like any form of business forming successful relationships are vital.

I can say i have a little expirence with TD myself, I think I would have worked on a few of the accounts that all are likely to have joined.

Its been over a year since I have left, but still keep in contact with a few up there. I can say that the below link does seem pretty up to date.

http://hst.tradedoubler.com/file/20649/uk/publisher-services/contactAM.html

One thing to keep in mind, is that TD have a dedicated publisher team. I personally think forming relationships with these managers would be a great start.

I may sound bias being ex TD, must say that I do know some people at AW as well. To me TD is a pretty solid network with huge potential, its a matter of experience and understanding all networks are different, run different and both have their positives and unfortunately negatives.

I personally think success is in a balance for any affiliate and like any form of business forming successful relationships are vital.

Dean

Normally if you’re a consumer, you just vote with your feet. Unfortunately in our world we have to deal with some networks that for as long as I can remember I would rather not have dealt with. The more ‘corporate’ their apparent approach, the worse they seem at the affiliate end. Talking the right talk in marketing still carries a load of weight, regardless of performance.

However, I’m guessing that they are viewed as the dog’s whatsits at the merchant end, which is why they haven’t collapsed so far with wholesale movement of key accounts. Plus the fact that its a growth market still, so they’re protected to a large extent.

Not sure if you’ve stumbled across this but it’s a list of account manager contact details for all the programmes on TD. It looks to be a little out of date to me as I can see programmes that are no longer live but could be a start.

http://hst.tradedoubler.com/file/20649/uk/publisher-services/contactAM.html

Secondly, it’s also a bit of an eye opener when you start to add up the number of accounts associated with each member of staff. No wonder it has taken you an age to get a response.

Service level agreements are certainly high on my agenda when deciding which network we chose to run our clients affiliate programmes. That said we tend to centrally manage affiliate programme from within the agency these days where we can guarantee a faster response.

If the programme you are trying work with is run by an agency, maybe try contacting them. That said, if they were any good they would have already found this post and contacted you

Thanks
Paul

My support ticket is all sorted now, I’ll be adding an update to the post later so its balanced with the new info.

We’ve tried to increase the transparency by creating the AWin index score for each merchant which uses an algorithm based on the programmes conversion rate, approval percentage, validation period and epc over the last 3 months.

This alows us to compare brands and sme’s on a like for like basis whilst offering affiliates the breakdown elements that make up the AWin Index score. This should enable you to ascertain whether a merchant pays more commission and offset this against other key factors like their payment speed or overal approval vs. decline ratio.

Ultimately what suits one affiliate may not suit another.