A Tale Of Two Merchants – Or Why Communication Really is The Key
Affiliate Annoyances, General 12 Comments »
Greetings Affiliate Stuff readers! How are you all? Are you well? As you’ll note I’m now back from holiday where I was unfortunate enough to contract a lovely dose of the flu from my Father in Law. This has left me moderately grumpy and sleep deprived so I thought I’d treat you all to a wee moan-ette / cautionary tale about merchants who don’t respond to their mail!
Setting The Scene
OK, so before I headed off on my jollies it sort of occurred to me that I don’t often Take My Own Advice and ask merchants for an enhanced commission structure. It further occurred to me that considering the amount of work I’ve been putting in recently that this was extremely stupid of me.
With that in mind I duly wrote to two merchants I think I can do much better for on one of my sites and asked for their thoughts. Now, in the above linked treatise I said the worst you could get was “a polite no”. Oh how foolish and naive I was – it is now clearly apparent that the worst that can happen is that you get no response at all.
What’s happened in this case is that one merchant whom I’ve only recently started working with has opened a dialogue with me and the other, whom I’ve been working with for almost a year, has chosen not to respond.
But Isn’t It Obvious What Will Happen?
Merchants be warned. For should an affiliate of yours mail you with a query you may well think “No chance. We’re not doing that, away with them! I shan’t even dignify that with a response!!”
But what if one of your competitors with very similar nay almost identical product lines DID respond? Furthermore, what if they said “Sure. We’ll look into this. We’d love to work with you more. What can we do for ya?”
Merchants who don’t communicate or respond to their affiliates risk losing their loyalty.
Me personally, I am a very loyal affiliate. I value a decent relationship above all else and I will frequently opt to send traffic to merchants whom I’ll make a lesser return from in terms of EPC but will ultimately profit more with in the long term from the benefits of a close working relationship.
If You Run a UK Based Affiliate Programme And…
There’s a hole in your stats where £5,000 of monthly sales I was sending to you used to be in the next few weeks then you can reasonably assume that this article was about you




1. 15 years ago this job didn’t exist. The affiliate of 5 years ago and 10 years ago operated in dramatically different ways and market conditions. It therefore follows that by the time I reach retirement age the way the information superhighway works and the purchasing habits of humankind will be beyond all recognition. Will affiliate marketing even exist in 20 years time?