Tradedoubler’s track record on communication with affiliates has come in for heavy criticism for quite some time now. Many affiliates have complained the network simply does not respond at all to e-mail communications. Tradedoubler themselves have previously admitted that they have a problem answering e-mails, with many genuine queries being sent to junk e-mail folders.

This week Tradedoubler have announced they will now guarantee a same day response to queries submitted via the online support form before 4pm.

This is pretty brave considering the criticism that has been levelled at them by affiliates. Their system had better be absolutely bullet proof otherwise the A4UForum will be echoing with the sound of their long-suffering affiliates complaining once more about a lack of servce.

Time will tell Tradedoubler, but we’ll be watching you….

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